PCACS' offers door-to-door demand-response transportation service for the disabled and/or elderly residents of Porter County.
Drivers can help the elderly and those with disabilities get on the bus, carry groceries to their door and handle wheel chairs and car seats when needed.
We have added more ways to schedule a ride! Through RideCo, an online scheduling service, we are able to monitor routes in real-time. This means that we can transport even more riders where they need to go, and same-day appointments may be made if slots are available. All riders need to be registered with PCACS. New riders can call our Transportation Department.
Service hours
Monday - Friday: First Pickup at 7:45 am and Last Pickup at 3:30 pm
To schedule a ride
24-hour access to online scheduling system via this link.
Download our app through Apple or Google Play by searching for “Porter County ACS”.
Call our offices at 219-462-4302 between 8 am and 3 pm.
Transportation Client Intake Form in Word or Transportation Client Intake Form as a PDF.
Cost
One Way Trip: $1.00 Round Trip: $2.00
People with disabilities ride free.
Subsidies are available to seniors in need of assistance to cover cost of transportation.
Subsidized Transportation Form in Word or Subsidized Transportation Form in PDF.
Rider's Guide and Responsibilities
Rider’s Guide to Door-to-Door Demand Response Transportation as a PDF file.
Contact
Dawn Stover, Transportation Director (219) 462-4302.
Forms
Assistance to fill out any forms is available upon request.
Complaint Policy
There are several types of complaints and our complaint form can be used for all types of complaints. Besides here on our website, these complaint forms with return envelopes are available in the brochure holders on every bus and at the main office. The form can also be requested by calling the Transportation Office (219-462-4302), the executive director (219-465-7144), or by emailing the executive director (jkegebein@portercountyacs.org). Help in completing this form is also available upon request. This form is also available in accessible format upon request. View our full Complaint Policy.
View our Complaint form as a Word file or as a PDF file.
View our Reasonable Modification Policy as a Word File or as a PDF file.
For those who do not have Word or PDF readers, all forms can be seen by clicking on the links: Transportation Client Intake Form, Subsidized Transportation Form, Rider’s Guide Front, Rider’s Guide Back, Reasonable Modification Policy and Complaint Form Page 1, Complaint Form Page 2, Complaint Form Page 3 and Complaint Form Page 4.
In the last fiscal year, our buses were in service 221 days making 13,737
one-way trips and averaging 62 trips a day. We served 198 new clients and had 97,356 total passenger miles.
About the Transportation Program
For over 50 years, Porter County Aging and Community Services has been providing a relatively low cost demand response transportation service for the citizens of Porter County.
These services are open to the public and door to door, meaning clients can be picked up at their homes, dropped off at their desired destination and returned to their homes.
We serve senior citizens and people with disabilities by providing door-to-door transportation. This enables them to have a more productive, independent, healthier and happier lifestyle. They rely on us to get them to life-sustaining dialysis treatments, doctor appointments, trips to the bank, grocery store, work, etc. Without our vans, many local seniors would go without necessary medical treatment. Others would go without groceries and many people with disabilities would not be able to sustain employment. Our transportation services are often the direct link between this population and the ability to be healthy, independent and productive citizens.